I was requested to provide all personal and vehicle information, months in advance. Then told two weeks before rental date, I needed to submit all information electronically. Then told that the owner was allowing the people renting the unit to stay and we would not be allowed to stay in this property. The reality company said they would provide an up grade. The unit provided was not a up grade, in fact it was nothing more than a broken down old trailer with next to nothing for general needs or information. A total RIP off!