The apartment is very clean and laid out so nicely.The two bedroom and two bath arrangement sounded perfect for myself and my adult daughter. I have rented from Vrbo in many cities around the world. I know it is not required for the owner to provide amenities but certain items are so nice to have.
There was no hand soap in the bathrooms, no dishwashing liquid (one empty bottle) and no dishwasher soap. If an owner invests so much in a nice property it seems that providing such minor amenities would be worth his/her time.
Fitted sheets for the beds would also be a nice touch.
One major thing is that there was warm water in the master bedroom shower the first day and after that only cold water.
The property manager neglected to answer my request for an early check in despite three contacts. The answer was no but he could have replied to my emails rather than waiting until after my arrival. Then they mishandled the charges requiring us to return to the office to run the credit card a second time. On this visit the person we dealt with, Angel, was very nice. However, the rest of the staff seemed unhelpful and unfriendly and no, we are not ugly Americans.
We did not receive an email with check in instructions, so it was a challenge to find out where to go to check in, but once we did the staff was friendly and helpful! The apartment was just as advertised ! Modern, clean, and in a perfect location to visit historic Madrid! The bed were comfortable and it was nice to have a washing machine!
Would definitely recommend staying in this lovely apartment!
It was a great stay
Bien localisé et confortable
L’appartement est bien situé et confortable. Nous nous attendions par contre à y trouver plus d’articles de base utiles tels que du sel et du poivre, des sacs à poubelles supplémentaires, un seul c’est bien peu, comme nous avions l’habitude de trouver dans d’autres locations semblables.