We arrived & were immediately impressed w/the landscape. We felt the "pool spa" and it was ice cold. I had emailed two days prior to our stay requesting that the hot tub be heated for our stay. I received a response: "I would like to clarify that there is no hot tub in the home." I responded that it was in the listing's main picture and listing title. I received another response 24hrs later that said, "Regrettably, the hot tub is not available." Hmm, weird that they did not tell me that before our stay. The home has 4 bathrooms and we immediately noticed 2 toilets were not working; one of which was in the outbuilding bedroom! The person staying in the outbuilding would have to go into the main home to pee in the middle of the night. The shades in the outbuilding were not working. They would not go up & when pulled down, were stuck in that position. The screen door came off the main house the first time it was closed. There were no shades on the other west-facing bedroom. Blankets were hung by us. I called the # I was given for a local manager, no answer. Left a VM. Received a text from a different number, texted back. Received a response from yet another number. I finally called VRBO. I was assured a plumber would be sent out that day & that they would respond to me before our checkout. No plumber was sent. No one has ever called back. I have made 2 more calls to VRBO & VACASA. They've assured me that I shouldn't call them, they'll call me...I'm still waiting 10 days later.