4/10 Poor
Chandra G.
30 April 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Not the greatest experience
Our first impression was not great as we had just flown across the country with our three kids only to show up and not have access to the unit. We got there around 5:30 PM with all of our luggage, our crib rental sitting outside our door (as this unit does not provide) and an order of groceries, only to realize we had never been sent check-in instructions.I tried calling their number multiple times and messaging them and couldn’t get a hold of anyone except for an out of the country answering service. The answering service had no idea what the code was to get into the unit and kept having me try multiple random codes that didn’t work. Finally around 8 PM, someone from Sweet Grass called me back and gave me the correct code. Instead of apologizing for the issue, he insisted that they did send check-in instructions. I checked all of my inboxes, including the spam folder going back from the date we booked the unit and found nothing. And there were no check-in instructions in the app either. The check-in instructions were then sent to me at 8:15 pm that night. No apologies ever from the company.The unit itself is cute and a great location being on the ground floor and close to the beach. It’s a little worn though and could really use some fresh paint and flooring, but the decor itself is cute. Garbage disposal in the kitchen does not work and the primary bedroom shower water takes about 10 minutes to heat up. Also, they only provide two flimsy beach towels.
Chandra G.
Stayed 7 nights in Apr 2025
