2/10 Terrible
Donna B.
4 May 2024
Disliked: Cleanliness, communication, listing accuracy
Misrepresented Listing
We stayed at this property with my sister & her husband while in Abilene for a family funeral. The listing was misrepresented - 3 bedrooms (1 king & 2 queens) - instead 2 queens & a full. The downstairs looked like the pictures, but that’s where the similarities ended. NO top sheets or blankets provided or available in 2 bedrooms. 1 queen bed collapsed the first night. When we removed the mattress, the “bed slats” were flimsy fence slats, splintered & broken. We had to sleep on the mattress on the floor & were exhausted the next day at the funeral. The next night we had to sleep on the uncomfortable couches. Refrigerator ice maker was broken. Back door would not stay closed unless bolted. Paper curtains on French doors to backyard. No coffee maker – just Keurig. No iron & we were there for a funeral & relied on this. No handrails at the top of the stairs. Stairsteps painted black & hard to see at night. No hand towels in either bathroom. Upstairs bathroom was dirty –used handcloth left in the shower & dirty stained rag on the floor behind the toilet. Upstairs bathroom blinds that faced the street would not close –had to cover with a towel for privacy. I reached out to the host about the broken bed & other issues & told him I had pictures of everything. He did not respond to my message until we were on our way home. He didn’t want to see the pictures – because he knew the house was substandard. Instead he thanked me for “understanding.” I do not understand.
Donna B.
Stayed 2 nights in Apr 2024
