We checked in at 4:11PM but didn’t get into the condo until an hour later. We were given the key to the building but no pool passes. We had to drive back to the Property Management building for passes. Which we only did because we didn’t want to be charged for “not returning” or “losing” anything (keys, passes, etc)
The instructions to get into the room were unclear. We went back to the Property Management building a second time and we’re given further instructions to gain entry to the condo. We got the keys from the lock box, tried multiple times to get the door open and the door wouldn’t open. So we drove back to the Property Management building a THIRD time. They told us you have to turn the key a quarter turn and listen for a click and then push the door open. They had someone meet us in front of the condo when we returned and he showed us how to open the door. He then apologized saying “I’m sorry they didn’t explain this to you”
Once we unpacked we saw the second bathroom was absolutely filthy. There was pubic hair all over the tub and shower wall and a big ball of hair on top of the sliding shower door. The Property Management company apologized when I sent them pictures and said they would have someone come clean the bathroom. I received a call at 1:15 the following day saying “someone will be there in an hour or so to clean the bathroom” No one came until 7PM, 6 hours later! The cleaning people said they had just been told “30 minutes ago” that our bathroom needed to be cleaned and apologized to me when I told them I was expecting them hours before. I sent them away and said forget it because we were leaving in the morning. I paid for a 2 bath condo and my entire family had to share the master bath because they refused to use the filthy one. I will be asking for a partial refund, but I doubt I’ll receive it. After speaking to a few of the condo owners in the building they had nothing but terrible things to says about Vacasa. I’m extremely disappointed and will never rent from them again. Almost $1,200 for 2 nights and a garbage motel would’ve probably been a better experience.