2/10 Terrible
Lisa B.
7 July 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Cockroaches!
There were some great things about this home. Unfortunately, the heavy water leak through ceiling into the basement throughout our stay, the fridge that barely cooled and our need to use a cooler for milk and finally the cockroaches. We saw them as we were cleaning up. We immediately told Vacasa the management company and the cleaning service when she arrived. She said new renters were coming in just after us. I am unpacking and have found 4 of the same roaches in our belongings and still counting. I have tried many forms of communication with VRBO and Vacasa. I was told, "My apologies for that Lisa, kindly note that pests are more likely to make an appearance during summer months due to
increased temperatures and outdoor surroundings. Our team takes proactive steps to minimize pests with regular pest control and cleaning. Thank you for bringing this to my attention. Would you like me to inform the local staff about this so that they can come over and fix it?" We checked out 10 hours ago. So, did the new renters check into a roach infested house?
I was hoping not to post but I am not getting a response other than a somewhat promising response from "Shannon". Let's see if there is a resolution.
Lisa B.
Stayed 6 nights in Jun 2023