6/10 Okay
Roberta D.
25 March 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
5 stars for the place but not for communication
The place is great and all that others have said it was - but the communication left a lot to be desired. To be honest I am used to other services where hosts respond to questions quickly and accurately. This seems to be a situation where the hosts are in a bit over their heads - read their other services reviews which I wish I had done before booking, .
To be fair the owners were more helpful once we were there, although we had to ask for help from friends in SF to find out what was going on when the power went out before the owner responded. They did refund one night of our stay when we agreed to leave early which was very gracious of them.
Pros:
-the pool house is large, overall clean and very private and quiet.
-The bed is the most comfortable we have ever slept in
-while it’s quiet and remote it’s very near town and great restaurants
Cons:
- Communication with the owners was problematic and difficult. Some of this is on VRBO as they said we would have check-in info over the weekend and the owner did not feel comfortable with that. But seriously how likely are 2 70–year olds going to come and storm your gate?
-home was clean but some items left undone, like dirty soap in the shower and used K-cups in the Keurig which was also not clean.
-and to that point - who has a Keurig AND DOESNT leave at least a couple of K cups for the guests? We don’t own a Keurig so we didn’t bring k cups and had to go out and buy them. If the place was a discounted price I might understand but it’s not.
-biggest issue was over the pool. I confirmed before we booked that they would heat the pool, only to find out on our last day that the heater was broken. The owner denied saying the pools would.be heated until I showed her a screenshot of her husband confirming it would be heated for our stay. We chose this property specifically for the heated pool and they knew that, but they never checked before we arrived that the heater worked. Until I showed the screen shot the owner maintained they never said the pool was heated.
We left early per agreement and left the place spotless - we took tons of pictures to show how clean we left it stripped beds, put sheets and towels in hampers and totally cleaned the kitchen.
Overall I will likely not book with VRBO again as you don’t get as robust reviews and certainly not much info about how the owners handle problems.
Roberta D.
Stayed 5 nights in Mar 2023
