2/10 Terrible
natalie r.
23 February 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Beware
We made the reservations for this property in Sept 2023 paid in full. We had contact with the property manager via VRBO text 3 days before our Feb 11,2024 3:00 pm check in time, we were given our access code information. We arrived at the house around 7:00 pm. We are a family of 6 with 3 adults. First off the house was completely dark, we had to use our cell phone lights to even see the house number. All three adults tried the code to enter the house. It was dead bolted. We did not have a direct number to owner so had to use VRBO texting. No response so we contacted VRBO. After explaining the situation to VRBO we were waiting on response from owner. During our call to VRBO the owner text back to inform us that the house was not ready due to a problem caused by the previous renter! But I will give you a refund! Unbelievable! Needless to say we were left hanging and had to scramble to find a place to stay for the 6 of us. VRBO does not help with this! We have requested that this owner be removed from their listings due to their failure to inform us earlier in the daytime hours of the situation with the house. You can not depend on this house being ready for your visit.
natalie r.
Stayed 1 night in Feb 2024