One Bedroom - DRI
Mystic Dunes Resort & Golf Club
Pool / Spa
Perfect location, unexpected fee
Our experience was overall very good at Mystic Dunes. We chose a single bedroom option that was very affordable $79! The facility is beautiful and well kept. Clean and well lit, lots of staff.
Golf course right there and several pools easily accessible.
Those considering this for their vacation need to be aware that there is a REQUIRED activity fee upon check in of $22+ (we stayed 8 days so 22 x 8). This was not indicated in the original listing on VRBO, but was mentioned in a confirmation email that I received. By that time I had paid for the entire stay. Another couple checking in was told that and it was clear they were caught totally off guard, had not anticipated this fee.
Overall it was still a very affordable stay in a nice resort in the Kissimmee area near parks, restaurants and shopping
Loved the place very nice accommodation. Even got upgraded at no additional charge.
Was a little confused as to the three different confirmations via emails but account was charged correctly as I could tell. Would be happy to stay again
Short and sweet
It’s was clean and convenient to all attractions
Bait and Switch?
When I made the reservation, the property was listed as a 2 bed/2 bath unit. When I arrived at the resort, the reservation was for a 1 bed/1 bath unit.
Before making the reservation, I asked the property manager at VacayHome Connect a couple of questions about the unit. All of the email correspondence listed it as a 2 bed/2 bath unit. When I received a confirmation after payment, there is nothing indicating the number of bedrooms and baths.
I talked to the manager at the resort who told me he had no control over the reservation as it was just faxed into them. I spoke to VRBO and they told me the room descriptions are controlled by the property manager (VacaHome Connect). I spoke with a customer service agent at VacayHome Connect. He apologized but said there was nothing he could do because there was not a supervisor present to handle the situation. He suggested I stay in the 1 bedroom for the night and told me I would be able to contact customer service at 9:00 the next morning. I was on the phone for 2 hours trying to get this situation resolved.
When I called the next morning at 9:00, the reservation attendant told me no one would be in the office until 11:00. I could not wait until 11:00. I was there for my son's baseball tournament and I had to get this situation resolved since we would be at the baseball fields all day. I went to the front desk and paid to get into a 2-bedroom unit. I tried contacting Vacay Connect several times with screenshots of my email correspondence to get the situation resolved before I posted a negative review. It has been almost a week and still no response. I would not recommend booking this unit or any unit at this resort with VacayHome Connect as the property manager.
Very clean, well-appointed property.
We enjoyed our stay at Mystic Dunes. We had everything we needed in the unit, and it was very clean. The pool area and outdoor areas were also very clean and well landscaped and cared for. We did not like being pestered to listen to the time share information. It has been nearly 3 weeks and we haven't received the credit for our $100 deposit yet!
Hello Candace -
Thank you so much for taking the time to share you experience with us and that you enjoyed your stay.. We work hard to make our guests happy and appreciate your feedback! Please contact the property directly to followup with the $100 credit. We hope to see you again real soon!