The Carmen Hotel - Ocean Front - Playa del Carmen

Popular amenities

Pool

Pet-friendly

Free WiFi

Restaurant

Air conditioning

Bar

Explore the area

Playa del Carmen, QROO

Quinta Avenida7 min walk
Playa del Carmen Main Beach12 min walk
Playa del Carmen Maritime Terminal15 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)45 min drive

Rooms & beds

Spaces

Number of living rooms

About this property

The Carmen Hotel - Ocean Front

Adults-only luxury on the beach

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site. Housekeeping is available on request.

The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary dressing gowns. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, slippers and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Amenities

Pool

Pet-friendly

Free WiFi

Restaurant

Air conditioning

Bar

Pool

Kitchen

Free WiFi

Air conditioning

House Rules

Check in after 3:00 PM

Minimum age to rent: 18

Check out before 11:00 AM

Pets

Pets allowed: dogs less than 22 lb per pet (limit one pet total)

Smoking

Smoking is not permitted

Damage and incidentals

You will be responsible for any damage to the rental property caused by you or your party during your stay.

Important information

Fees

You'll be asked to pay the following charges at the property:

Christmas Eve (24 December) Gala Dinner per adult: USD 150
New Year's Day (1 January) Gala Dinner per adult: USD 215
A damage deposit of USD 100 will be collected before check-in.
Resort fee: USD 20 per person, per night

The resort fee includes:

Additional inclusions
Breakfast
In-room bottled water

We have included all charges provided to us by the property.

Optional extras

Pet fee: USD 100 per pet (varies based on length of stay)
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

About the area

Playa del Carmen

Located in Playa del Carmen, The Carmen Hotel - Ocean Front is on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are not to be missed.

Playa del Carmen, QROO

What's nearby

Quinta Avenida - 7 min walk
Quinta Alegría Shopping Mall - 11 min walk
Playa del Carmen Main Beach - 12 min walk
Playa del Carmen Maritime Terminal - 15 min walk
Mamitas Beach - 17 min walk

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

El Fogon - 1 min walk
Mandala - 5 min walk
El Fogón Fiesta Jarocha - 1 min walk
Sakura Ramen - 1 min walk
Mu. Burgerhouse - 4 min walk

Frequently asked questions

Does The Carmen Hotel - Ocean Front have a pool?

Yes, this property has an outdoor pool.

Is The Carmen Hotel - Ocean Front pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lb per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front doesn't offer parking.

What time is check-in at The Carmen Hotel - Ocean Front?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at The Carmen Hotel - Ocean Front?

Checkout is at 11:00 AM.

Where is The Carmen Hotel - Ocean Front located?

Nestled on the beach, this Playa del Carmen hotel is within a 10-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal are also within 15 minutes.

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.

Learn more

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

8.4/10

Communication

6/10 Okay

CATHERINE

25 April 2024

Disliked: Staff & service

Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront

Stayed 9 nights in Apr 2024

6/10 Okay

HENRIETTA

16 April 2024

Disliked: Staff & service

Stayed 6 nights in Apr 2024

4/10 Poor

Haley

15 April 2024

Disliked: Staff & service, amenities, property conditions & facilities

Do NOT stay here unless you like loud music all day and night, rude stuff and really musty smelling rooms! The music is so loud you can’t enjoy your patio or sleep. When we would come back to the room after dinner the hotel staff in the lobby would rudely accuse us of trespassing if we used the lobby bathroom or sat outside to look at the ocean before going upstairs. The moldy/musty air in our room made us both not feel well and the hotel staff refused to cancel our remaining nights or help us in any way. The location is in the heart of the nightlife if that’s what you’re looking for. The pool could best be described as an oversized bathtub- certainly not a pool. We would not recommend anything about this place to anyone. Had they made any attempt to help us in any way, or even just made us feel welcome instead of constantly harassed coming and going, I wouldn’t have posted a bad review but our experience was terrible and the staff was unhelpful and rude.

Stayed 7 nights in Apr 2024