- english, mandarin
100% refund if canceled at least 14 days before arrival date. 50% refund if canceled at least 7 days before arrival date.
The main reason we picked this property was for the pool, when we checked in we found the pool was dirty so we couldn't use for the duration of our stay.
There was a malfunction with the electronic gate and it closed on our of our vehicles as it was driving in. It also stopped working on night 2 of our stay so guests had to climb over the gate which was an extremely risky situation. Gate stayed broken for 12+ hours before it was opened for guests.
Lack of proper communication and instructions for guests. Some of the appliances in the house were quite technical including shower, washing machine, stove and the light switches. We had no instructions on how to use these appliances.
Owners also complained about shampoo, conditioner and detergent bottles being thrown out - weren't told to leave empty bottles behind so my guests through it in the recycling bin.
Television in the master bedroom was faulty - wasn't noted by owners or property manager.
Had we known the place would have all these problems we wouldn't have chosen to stay there.