4/10 Poor
Elizabeth K.
11 November 2022
Disliked: Cleanliness, check-in, communication, listing accuracy
Huge Disappointment
We arrived at the location during our reserved rental time to find the apartment was occupied by someone else. When we contacted the owner, he said they would be staying there a few more days. He tried to convince me at first I had rented a different unit which was not the one pictured. I looked at it and it had dirty sheets with dog and human hair on them and holes in the living room ceiling and a broken open outlet in the kitchen. The whoe set-up was different, no kitchen table, no cute wallpaper. He we were better staying in the dirty aparment anyway because the heat was broken in the one we had rented. All of this sounded very fishy and I called VRBO who asked me to document the situation. VRBO then held a three-way call with the owner who at that point appeared to be under the influence and incoherent. VRBO helped us relocate to hotel (by this time it was 12:30AM on a school night). We spent three days in a hotel room while VRBO helped us find a new apartment in Brooklyn. If you have other options, I would defintiely take them. Please know this apartment is also on a very busy street with the bedrooms overlooking the street. There isn't a martial arts business downstairs, as pictured, it is now a deli/discount store. The front door of the building looked like it had been kicked in at some point, was bent and missing a deadbolt. It was secured only with what looked to be a cheap bathroom-type door knob that locks from inside. I live in this area and was renting a place to live in with my child between permanent apartments. Not a safe place for a family.
Elizabeth K.
Stayed 30 nights in Oct 2022
