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2/10 Terrible
Charles R.
5 February 2023
Not a Dream Property
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Firstly, we loved the look, character and location of this house and all it had to offer as described by Jellis Craig. Sadly, the reality of what we were to find fell well below expectations. To be confronted with months, if not years of dust, dirt and stains was wholly unacceptable. The accumulated dirt inside the fridge, dishwasher, oven, kitchen and bathroom cabinets and furnishings was disgusting! There were dead bugs inside the bathroom cabinets and cupboards!!! They did not appear overnight. The property was in an unacceptable condition and certainly not as described by Jellis Craig. We have rented properties in the Mornington peninsula on 5 previous occasions and have NEVER experienced a property in such a poor state of cleanliness. Sadly, the property did not offer the luxury experience claimed, despite the hefty price tag! It was also abundantly clear that Jellis Craig had NOT inspected the property in a very long time! It is a spectacular misuse of language to describe the kitchen as “stunning and contemporary”. We were certainly stunned - but not in a good way! We have the photographic evidence, if required.Jellis Craigs’ advertising material describes their Mornington peninsula rental properties thus: - .....“We offer properties that our own families would love to holiday in and aim to curate an unforgettable experience”......and ”All properties are inspected before check-in and after departure to ensure peace of mind”.When we alerted Jellis Craig to the poor condition of the property we asked to be moved to an alternative property. We were told that there were none available. So, we had no alternative but to stay and clean up the property as best we could. What a way to start your holiday!!!