2/10 Terrible
Jessica G., McKinney, Texas
30 June 2023
Liked: Location, listing accuracy
Disliked: Cleanliness, check-in, communication
not what we expected
The house was beautiful, well furnished, the layout is perfect for a big family and the view of the bay is breathtaking. But, unfortunately, that is where our positive reviews end.
The cleaning crew was still there an hour after check in and we had to wait in the drive way. They left the doors open while they cleaned and the house was hot when we walked in. Fridge was dirty, carpet dirty. We noticed water on the top 4 stairs so dangerous and kept coming back. Trashes outside full and smelled when we arrived. House smelled like smoke the whole time we were there. The smoke alarm in the upstairs king bedroom chirped off and on our whole stay and no one came to fix it. The management co told me 'it was probably a short.' The air vents were all dirty and clogged making the house not cool properly. We called and someone came and changed one vent, but nothing else. We were really disappointed bc all our issues were maintenance or cleaning. We have stayed in a lot of vrbo's and have issues here and there--and they have always been addressed in a timely manner. Not here. We won't stay in another property managed by Coastal Waves again.
Jessica G.
Stayed 4 nights in Jun 2023