2/10 Terrible
Remi B.
4 January 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Disrespectful and unacceptable treatment
I would have given this bach a zero star, but 1 star is as low as you can give. We booked this bach and fully paid in November for us to stay at the end of December.
5 days before our booked stay, we received an email from the owner, Shannon, saying "sorry having problems with bookabach. This place is no longer available." Nothing else was explained to us accept that our booking was cancelled 5 days before our arrival time. I sent Shannon 3 emails asking how this was possible and asking her to explain why she cancelled our booking at such short notice. Shannon unfortunately decided it wasn't worth explaining to us. This completely ruined our holiday and we had to make other plans at very short notice. Of course no other bachs were available this late in the year and so close to New Years. We have still not heard from Shannon and are still waiting for our refund for our cancelled booking. It is completely unacceptable that Shannon did not make any attempt at communicating with us. We have stayed at several bookabach homes for several years and have never had such a bad experience. I would never recommend this place to anyone after having such a bad experience with the owner, Shannon. Remi and Rose
Remi B.
Stayed 4 nights in Dec 2023