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10/10 Excellent
Dahn
25 April 2024
Fun Family Trip
About the house: We've been making trips to Gatlinburg/Pigeon Forge for years and love the area but typically we just stay at local hotels as it is generally just my husband, myself and our daughter. This trip we were able to take my elderly parents with us so we needed some extra room and didn't want to book multiple hotel rooms. This home was perfect for our needs. Everything is on one level, with only a few steps to access the main doors. It also had the best stocked kitchen of any rental I've ever stayed in, plenty of dishes and pots and pans, eating utensils, even a crock pot! We only cooked one time since it was a short trip but for anyone staying a full week and wanting to cook instead of eating out all the time, you're set. For those that hate to take dirty clothes home, there is a washer and dryer set that actually works well, unlike some rentals where you have to run multiple cycles to get your clothes dry. There is a chain link fence all the way around the property so it is perfect if you want to bring your pups. It is super convenient to everything, only roughly a 10 minute drive out to the parkway, and it 's located in a very quiet residential neighborhood so you don't have to deal with a lot of traffic and noise. We will definitely be renting this one again!!
About iTrip: These folks are awesome!! When we arrived, we found the refrigerator didn't seem to be cooling but we arrived late Thursday night and didn't think too much of it. The following morning we went to get a few groceries and when we started putting the cold items in the fridge, we knew there was an issue. We called the customer service number and within a few hours, they had a repairman there who took care of the problem and we were all set. We left on Sunday and made the trip home. My teenage daughter realized, after we got home, that she had left her school backpack at the house....which also contained her school issued Chromebook. I immediately called the folks at iTrip and they started communicating with the housekeeping staff. We made the drive back to Pigeon Forge, which thankfully is only an hour and a half for us. It took a few hours of waiting but they finally located the backpack and got it back to their office for us to pick up. We were very grateful for that so I can't speak highly enough of the customer service we received from iTrip.
