Adequate communication on lead up to booking and paying. However when arrived and multiple breakages and issues with property were identified, Mary was not contactable via the ph number she left. Strangely, she was not contactable until we arrived back home after our stay. Her given reason was that she lost her phone on a night out on town the Friday prior. She made no effort to rectify the situation via reimbursement after the stay either, instead blaming us for the problems with her property.