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It's been a busy time here on Waiheke Island, with guests booking in and paying on line. With the private entrance with a key safe, occasionally it happens that Emma or myself might not meet guests.... I'm assuming that this was what you mean Julie :)
Lance was really helpful with his advice on where to go on the island. He also allowed us to check in early with our cases. He also responded very promptly to our emails prior to our arrival, answering all our questions.
The hostess Emma was super kind and friendly. She attended to all of our needs by providing healthy continental breakfast supplies and most importantly freshly baked bread. THANK YOU for welcoming us in your home.