The kitchen was filthy, we couldn't use it. All rooms had moss and mould growing on the windows. I called Sarah to explain the situation and she thought the house was in good condition however she did send a cleaner in to clean the cooker only and said she would refund our money if we wanted to leave. At that point we had nowhere to go as it was the school holidays.
Unfortunately the oven had been overlooked when the house was cleaned, after I was contacted by the renter the cleaner was onsite with a couple of hours and cleaned the oven, vacuumed and did a general tidy. The renter was offered a full refund but decided to stay for the remaining night of her booking.