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Host Access Rights Policy
The following language applies to holiday rentals booked on any Expedia Group brand sites.
Guests have every right to enjoy their rental space with a sense of security and privacy.
Hosts should not enter the property unless it’s in response to an active emergency, or the guest has provided prior consent to the host.
- Emergency reasons may include scenarios where first responders are deployed, such as fires or suspected criminal activity.
- An emergency is not based on a host's subjective sense of what is urgent.
To obtain the guest's advance consent, hosts must provide guests with the purpose, time, and length of entry. Hosts must make reasonable efforts to limit time spent at the property.
Non-emergency reasons for entry include time-sensitive utility maintenance and repairs that cannot wait until the booking is complete, such as a malfunctioning water heater. In situations like this, hosts must provide guests with advance notice and obtain their explicit consent.
Hosts must provide travellers with notice but are not required to obtain their consent when entering portions of the property that are outside of the rental space such as a tool shed that was not included in the listing description.
We have the right to suspend or terminate your account if these guidelines aren’t met.