Mt. Bachelor Village holiday homes

Traumatic start to a long-planned family reunion - 2 groups coming from out of State. We booked months prior. Michelle checked in weeks before the booking saying she had a tight turn around and confirmed when we would be arriving. The house was in shambles when we arrived. Bedding and linens half washed, kitchen and bathroom not clean. My parents spent 2 hours putting things right, drying the linens etc before we arrived. I called Michelle and she responded by getting the cleaner back. What upset us was Michelle’s attitude and response. She was not very apologetic, argumentative, suggested we go stay somewhere else and/or we should go out to dinner. We had travelled a long way to be there and we were not at all prepared to try to find alternative lodging for our large group. The home was still dirty after the cleaner left, the bathrooms especially - overall it was not an acceptable checkin and we do not feel were treated properly or compensated enough. Two from our 2 separate parties ended up getting a bad tummy during the stay, presumably because the house was not clean. It is a lovely home, but overall the checkin experience and communication was very upsetting and tainted our entire stay.