Our commitment to trust and safety

Bookabach is a global community built on trust, reliability and mutual respect. We’re committed to providing a safe and secure marketplace with clear, transparent policies that protect our guests and hosts. We're here to help with dedicated 24/7 support.

Host communication policy

At Bookabach, great communication is key to great hospitality. That’s why we ask hosts to provide access details and respond to guest questions promptly before and during each stay.

Illegal & prohibited conduct

Whether you're a guest or a host, we expect every member of our community to act responsibly and with respect. Behaviour that could cause harm to people or property is prohibited and taken very seriously.

Privacy

Protecting your privacy and security is one of our top priorities.

A group of five children play in the sand near an outdoor pool while two adults in the pool look on.

Host cancellations

Reliable hosts are a core part of our trusted marketplace. We count on hosts to respect bookings and we take cancellations seriously. If a host cancels, we may charge them a cancellation fee or suspend their listing.

Extenuating circumstances

We have an Extenuating Circumstances Policy that covers many road bumps you may encounter like unforeseen natural disasters, public health emergencies, changes to passport or visa requirements.

Host Fees & Taxes Transparency Policy

Clear pricing is essential to a trusted marketplace. Hosts must disclose every fee and tax upfront—no surprises, no exceptions.

Community standards

Our community standards are a key part of providing the best possible holiday rental marketplace for guests and hosts.

An older man is playing with a joyful girl. He's holding her hands as she jumps.

Off-platform bookings

Off-platform bookings are ineligible for Bookabach or Expedia Group benefits and support.

A group of friends stand near a pool chatting.

Disruptive or unauthorised events

While we love being part of celebrations with friends and family, we don’t love disturbing the neighbors. Hosts set the rules about events and provide details in the House Rules section of their listing.

California Cleaning Tasks

Great stays start with clear communication. In California, hosts must outline any guest cleaning tasks in advance, keeping expectations fair and check-outs hassle-free.

Property sale

Bookabach supports smooth transitions when a holiday rental changes hands. Hosts must block calendars, notify guests, and ensure all reservations are honoured or refunded—keeping trust at the heart of every stay.

A young pair in colourful, patterned clothing faces away from the camera looking out a sliding door at the desert surrounding the holiday rental property.

Reviews on Bookabach

We know that accurate reviews are an important part of finding a great stay. Our two-way review system helps guests find the perfect space for their trip, while providing hosts peace of mind listing their homes with us. Dive into our more than 20 million reviews on Bookabach!

Our Premier Host Program

Excellent hosts make for excellent stays. With our Premier Host badge, you can easily recognise top hosts who meet our high standards. Hosts are automatically added to this program when they meet our criteria.

Inclusion and accessibility

We believe that every member of our community should feel welcome and respected, no matter their background.

Anti-discrimination

We don't tolerate discriminatory behaviour. When a possible discriminatory action is brought to our attention, we’ll investigate to take appropriate action including termination of the bad actor from the platform.

A black and tan dog rest their paws on a dining chair where a small child is seated.

Service animals welcome

For many guests, service animals are essential. We believe that anyone who needs a service animal to travel should be accepted when they choose to stay with Bookabach. Unless exempt by local laws, we expect hosts to accommodate guests with service animals.