10/10 Excellent
Paul M.
19 February 2020
Liked: Cleanliness, check-in, communication, location, listing accuracy
Overall thoughts
Our entire experience in renting this property was in a Word - terrific! The simplicity of dealing with vrbo was great and the ability to speak with the property owner at any time enhanced our confidence in renting. When we arrived we were impressed that everything shared on the vrbo site and everything shared by the owner was complete, accurate, and true.
The location is great; a very secure and well managed security system, beginning with the personnel in the security hut, and extending to their courteous nature as they walked about the area throughout the day and evening.
The location is very satisfactory; again in a very secure location and we always felt comfortable walking from the house to the centre of the city, and on the buses to the town square at the beach side; Puerto Morelos is a very friendly place to vacation; the people are wonderful.
Also easy to get to Playa to have some different experiences; we did not drive anywhere - we took colectivos and cabs; and rarely cabs; we found this robe a great way to interact with the local people.
We had a minor situation to resolve while there, and a call to the property owner was returned within minutes and the situation resolved within a few minutes after that. The property owner, Moises, has wonderful customer service skills and attitude.
Staying at this property was very satisfying for us and in our 3 weeks there we have only positive things to say about it, the owner, the support people, security, and the location.
We recommend this property to families, empty nesters, anyone looking for a peaceful and relaxing vacation.
