2/10 Terrible
Kelly D.
9 September 2023
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
DO NOT GO. Dirty and UNSAFE!
The most serious and dangerous issue was the pool man. We were given do pre warning that there will be people coming in the property. Two men let themselves into the property with a key and bo warning. Myself, partner and daughter are in the pool. They then tell us to leave the pool so they can clean it. All quite abrupt and rude. Then then cleaned the bottom of the pool and then proceeded to poor a very large bucket of liquid chlorine into the pool then left. No testing of the pool levels before or after. As they was walking out the gate we luckily asked of it would be safe to gp back in the pool l. Then replied no and we should wait 20 minutes. When actully it shoudl be 4 hours. This is very alarming! If we did not ask we could have put our baby straight back into the pool and burn her skin.
Then next safety issue is that there is no first aid box in the villa. This is not just advertised on the villa but also Portuguese law to provide a first aid kit.
Finally the cleanliness as the property was not up to anyone's standards. The floor was filthy, black hair in the upstairs back room, the twin bedroom bathroom and the down stairs bathroom still stink. The master shower was filthy, the window ledges and sides has dust and dead bugs on them. These are just to name a few cleanliness issues.
I then contacted the holidays reps. They called us liers and where very rude. They have completely disrigarded our issues.
Kelly D.
Stayed 7 nights in Sep 2023