6/10 Okay
Susan H.
17 October 2025
Liked: Cleanliness
Disliked: Check-in, location, listing accuracy
This villa was definitely not what we expected it to be. It was not as portrayed in the listing. It was clean although they have a problem with ants in the bedrooms.Bedrooms are poorly equipped. No proper storage for clothes. Bedrooms were large and had plenty of room for a dresser, a chair to sit and a desk or table but there was nothing. Felt like a university dorm room. No blankets on the beds. Waited 2 days for blankets. That is unacceptable. Management company clearly not doing its job. Very sparse on furniture. Bare walls, no artwork. Felt very unfinished. Washing machine but no dryer. Management company gave mixed messages about drinkable water. No ice maker in fridge. No machine to make a pot of coffee for large group. Only a single pod machine. Definitely not equipped efficiently for large groups despite having 6 bedrooms. BBQ was a joke. No information provided about amenities close by such as groceries, good local restaurants. All would have been helpful. Location is isolated and quiet. Great view of Etna. We felt we paid for a 4 star property but it was only a 2 star! I was very disappointed and felt tricked by the pictures in the booking listing.
Susan H.
Stayed 7 nights in Sep 2025
