VILLA ZAGARA (Tipical luxury Sicilian residence)

The statements in this review are completely false and do not reflect what actually happened. The property was clean, prepared, and exactly as advertised. The guests also entered areas and used sunbeds that were not included in the rental, then left them in a different condition. They additionally created unnecessary mess, including in the sink, and later attempted to portray the property as being dirty. Throughout the interaction, the main guest was extremely rude, discourteous, and unwilling to communicate respectfully. Rather than allowing us the opportunity to address any concerns, she chose to leave after only about two hours. What is particularly surprising is that the guests somehow had another accommodation ready during the busiest period of August, when last-minute availability in the area is extremely limited. This strongly suggests that they had already arranged an alternative before arriving. At no point did they give us a reasonable opportunity to resolve any alleged issue, despite our willingness to help. We stand by the quality of our property and by the many positive experiences of previous guests.