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8/10 Good
Gordon W.
4 September 2023
Pleasant Stay
Provision was very clean. Provisioned well. Location was a little out of the centre of town but one could walk taking 45/50 minutes. Local food stores were fine. Location was quiet. 5th time staying with Stirling Self-Catering. Good base to explore The Trossachs including Loch Lommond and Loch Katrine, little further to Loch Tay.
Good communication with property manager. Reported insecure toilet seat at end of our stay. Reported continual water dribbling in en suite toilet. Reported issue but property manager stated that the handyman coud visit only when we were present. He visited in the evening of first day but sound and leakage returned within one hour. Reported this again. it was not really hindering the stay, appart from the noise. Property manager stated that handyman could retruen but this meant staying in. Our visit was short so we did not want to sit in. We stated that we would leave it but was a bit surprised by return text - 'Thank You. Will sort on your departure.' Perhaps was expecting a more apologetic response for the inconvenience and communications. Did not understand why a plumber or handyman could not visit if we were not there. Some reason given about only one key which I thought was not really creditable. Had to clarify procedure for leaving the key as information on site and sent out to us did not tally. This was explained by the property manager. The plumbing issue was stated as requiring a plumber to fix as told when we were leaving. We would stay with Stirling Self-Catering again but perhaps due to location and having previously stayed where we could walk into town with ease, perhaps not this property, modern and comfortable as it is.
