Verified review
2/10 Terrible
Barbara S.
12 June 2025
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
This should have been a 5-star review. The apartment was great. But the property management service that they use is awful. Online check-in was required, but had to be done from a computer, not my phone. Then, they wanted a scan of my passport, which I was not very excited about having floating around the Internet. However, after the second reminder, I did submit this. I then got three more reminders saying they still needed a scan of my passport. Next, they told me that I needed to pay an additional eight euros per night as an environmental fee. This is a legitimate fee, that is in fact, collected by the Greek government as near as I can tell. However, the VRBO price is supposed to be all inclusive, including all taxes and fees. I contacted VRBO about this, and they tried to contact the property owner, but were unable to do so. I have not paid this charge, and was able to check in without it. When we arrived at the apartment, the Internet was not working. I sent a text to the number included in the check-in instructions for texting, and never got a response. I then called, and ultimately the Internet was fixed a day and a half later. All in all, a lovely apartment, but not an experience I would ever repeat.
Stayed 4 nights in Jun 2025