4/10 Poor
James R.
9 April 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Everything was great until an issue needed fixed
During my stay we came back from the park one day and the entire unit smelled like paint thinner. I contact the front desk to see if someone did painint in the adjoining unit or why the overpowering smell was there. I was told no painting was done and they would send someone immediately. Half hr later still noone came, i called again and was told the same that it was marked urgent and someone would be over, yet again noone came. I called a third time, told the same again and yes you guessed it again noone came. I had to leave all doors and windows open for hours to try and air the place out. My wife and daughter are severe asmatics and were forced to leavr due to it causing breathing issues for them. It took 2 days to finally get someone to come and they sent a housekeeping lady with a bottle of fabreeze like that was a proper fix. I noticed it stopped when the air conditioning was turned off, so im assumung it was an issue with that. Aside from the piss poor customer service everything else was good. Unfortuately our trip was ruined bc of this, money was wasted and we will never be staying again nor recommending it to others. We will be filing a complaint with my bank for the money back.
James R.
Stayed 8 nights in Mar 2024
