2/10 Terrible
Barbara P.
16 April 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
I've booked MUCH better!!!!
First of all, we've booked rentals at Crystal Towers many times with the majority of them being on the 20th floor. We were always satisfied with the rentals and amenities. However, this rental was very disappointing! First of all, upon arrival we were there long enough to unload our belongings and do a brief inspection. Upon our return 1.5-2 hrs later, I did a more in-depth inspection. The floors were gritty with sand, trash under the furniture (peanuts/hulls), the cover in the primary bedroom was lumpy (this was due to the "filling" for it was lumped in spots. The kitchen, "stocked with pots, pans and utensils" only had 2 skillets that food stuck to when cooking, only 3-4 pots with no lids. Oh, can't forget the oven! Need to be thoroughly cleaned!! The kitchen overall only had the very bare necessities. When inspecting the bathrooms, there was several bath towels but only 1 hand towel in the 2nd bathroom, none in the master bath and no washcloths!! So much for towels being in the bathroom cabinets and linen room. I reported the missing washcloths after hours and was told they would be delivered the next morning. It was suggested that in the meantime I could use a bath towel to shower. The towels came after 1:30p the next day and guess what....no hand towels. No soap dish in the bathrooms so the alternative was to keep it on the counter after each use. There were no hangers for clothes in the closet and the storage space for clothes was not enough for 2 people for 4 nights.
Barbara P.
Stayed 4 nights in Apr 2024
