The room and convenience of the location was top notch. However, at first I wasn't sure I was going to be able to stay.
We arrived at 2PM, and the Viceroy didn't know my name or had knowledge I was coming. Turns out, the owner of the room didn't notify the Viceroy that I was coming. So we had to wait for cleaning, etc. and was told they would call us when the room was ready. They took our luggage and ski equipment while we hung out at the outside bar. After a couple hours, I decided to check back in since I hadn't received a call. Again, they weren't familiar with my name, and was told it would be a while longer.
We decided to go eat dinner and explore the base camp and mall while the Viceroy continued room prep. By 7PM, I still hadn't received a call saying the room was ready, so again I went to the desk to check for myself. Turns out the room was ready by this point, they had just forgotten to call and notify me. So we went up to the room to find our luggage had not been delivered. I called down to the front desk, and finally at about 9PM our luggage was delivered.
At first I was scared I had traveled 1000 miles across the country only to not have a place to stay. Also, the Viceroy took my luggage and it wasn't returned for 7 hours. Very nerve racking check-in experience. But after the initial nightmare, the Viceroy experience was better than any other resort I have stayed.