2/10 Terrible
Graham D., Winnipeg, MB
2 July 2023
Disliked: Cleanliness, check-in, communication, location
What a disaster!
Zero check in instructions upon arrival, no lock on the door, and dirty bed. What a disaster!
When we initially arrived on the property, we realized we were given zero check in instructions. We sat outside the front gate without the gate code to access the property. After several attempts to contact the owner we drove over to the target parking lot to investigate what was happening. After more failed phone and message attempts, we contacted VRBO to see what they could do. They attempted to contact the owner as well, with zero success.
After about a hour of failed attempts, our friends, who were also staying on the property called, and said they got onto the property by chance, after someone pulled up behind them in the driveway and opened the gate for them. We went back to the property and our friends let us in. After we had accessed the property, the owner had now sent us the check in instructions.
Once we got to our suite, we discovered the door lock was broken, and had zero key to lock it from the outside. The door could be easily opened with a pair of small pliers from the outside. The duvet cover was covered in stains and couch in the suite was covered in brown dirt.
When we contacted the owner about the broken door and no key, she messaged back saying “the lock recently broke” and “we’ve been hosting for 7 years and never had an incident”. After a few days of this, we decided to leave 2 nights early and book a hotel. Do not stay here.
Graham D.
Stayed 6 nights in Jun 2023
