Spacious sleeps 6/8 2 storey property, private pool /AC/Wi fi. Secure bike store
- Chalet151 m²
- Sleeps: 8
- Bedrooms: 3
- Bathrooms: 2
- Separate WCs: 1
- Min Stay: 5–7 nights
Mountain/lake views. Private pool. 3 bedrooms. 3 bathrooms Fully air-conditioned
Bedrooms
Property Manager
carlos
- Languages:
- english, german, spanish, Translator used
Facilities
Featured
- TV
- Satellite or Cable
- Air Conditioning
- Children Welcome
- No Smoking
- Heater
- Internet
- Parking
- Swimming pool
Bathrooms
- Bathrooms: 2, Separate WCs: 1
House Rules
Check-in: 4:00 pm
Check-out: 10:00 am
No parties/events
Children allowed
Max guests:8
Cancellation Policy
No refunds for cancellations made after payment is made
20 Reviews
Excellent property
We have just returned from this property, the owner's were very helpful with any problem's that we had. The property is well equipt with everything you should need. We hope to stay here again in the future. The only thing that could do with being done is the back garden flooring could do with being levelled off and the bushes cut back.
Thank you for taking the time to send your comments and thank you for pointing out the bushes and flooring we will take this on board. Hope to see you again soon
Family time
Great property in a fantastic location, close to shops and restaurants. A short walk to a beautiful sandy beach and warm sea water. Hosts organised transfers from the airport and back again and were very helpful when we arrived in the villa. The villa was lovely and clean with everything we needed.
The pool was big enough for our children to play in but not so big we had to worry about them. They loved it! We had an excellent holiday and spent lots of quality family time together. We will definitely come back and would choose this villa again.
An amazing experience, amazing property would definitely recommend
We are a family of 6, we returned from a 9 night stay a few days ago. From the minute we arrived were greeted by the lovely Debra who showed us around and how everything worked. This property is spacious and they have thought of everything. In the garden is a lovely pool, sun loungers, BBQ again everything you need. The garden has a gate that leads out onto the lovely lake with stunning views . The property is in a perfect location, close to the beach, shops, bars and restaurants. Overall there is nothing negative to say and I would like to thank Debra and Carlos for a lovely holiday.
It was a pleasure having you stay at our property
Take care Carlos
Family fun
Clean and Spacious Villa for my family of 5, kids loved the pool.
Lovely views over the lake.
Just a short walk to the beach, Bars and restaurants.
Great communication with Debra and Carlos as always.
Thank you Sian and Family.
Hope to see you all again soon
Take care
Great location and great personal service
Wonderful pool area and BBQ. We loved the place. You can hear music from the clubs but usually quiet at 11-12.
Thank you for your review.
Hope we see you again in the future. It was a pleasure having you stay at our property. All the best
Property had nice location with views over lake
Villa clean and tidy with everything you need.
But after using the pool my 5&7 year old daughters had their blonde hair turn green.
This was reported to Debra the agent and after telling me it was the sun lotion that was the problem.
I then explained that it was the PH of the water ,/ copper content in the water and not chlorine or Sun lotion.
CARLOS the owner attended that evening and tested water and said ph level wasn't right.
He added chemicals to adjust and said that it should be ok to swim in again tomorrow.
Unfortunately it didn't get better and turned my swimming shorts green and towels.
Also 3 evenings spent washing kids hair with ketchup not what you expect to do on holiday.
3 swimming garments ruined and 2 towels.
Reported to Carlos and he said he would check again.
Tried to contact Debra again only to have her avoid phone calls and text messages.
Only way we could use the pool was to buy the kids swimming hats.
Overall thanks Carlos for trying to fix issue with pool but unfortunately it hasn't been resolved by the time we checked out.
No compensation for damaged goods or refund.
As for Debra she certainly shouldnt be employed to do her current job ,totally disgusted.
We stay in 2 private villas a year with the kids and have never had anything happen like this.
First negative stay through home & away ☹
We are very sorry for what happened during the guests stay in all the years of renting out our property this is the first time we have encountered this, although this does not help Mr Stone and his family. Once this was reported to ourselves we visited the property/pool straight the way on the 15th to check the chemical level, whilst at the chalet there was no running water, when we made inquiries we found that the local council had cut off the water for urgent repairs. We added chemicals to the swimming pool. Chlorine. We explained this to the guests. We were then told by the water company that when there is a cut off of water they add extra chlorine to the water to ensure that the water is safe for drinking and bathing, this is where the problem was because the pool actually had too much chlorine in it because we had put some in and when we filled the pool up with the street water that also had chlorine in it so we went and brought a product to lower the chlorine level. This was also explained to the guests when we visited. We visited again on the 16th and also the 17th and both days our test showed the balance as correct. Debra and myself were in contact with the guests constantly during these first few days although messages were not answered but emails were sent straight the way to the guests explaining what was happening and when I, Carlos would be visiting again. (We always correspond by email rather than text as you can communicate more thoroughly this way, this is always explained to the guests upon their arrival to our property so that they are aware that not all messages will be answered with a message but with an email)
Debora has helped me for 7 years and i know she always communicates to the guests as she writes the emails for me but signs them off as Carlos as i am the owner. I have never received one complaint or verbal communication about her unwillingness to help or respond. Without her responding to the guests or myself i would not be able to organise maintenance issues etc. Our final communication was via email on the 17th asking Mr Stone if everything was ok. The response we received was
"Thank you Carlos” although it was Debora that had written the email so this is where the confusion may have arisen from the guest.
Location
This two storey property is in a prime location. All amenities on your door step. At the back of the property is the lake with great views of the mountains, there is a gate at the end of the garden for those that would like to take a stroll along the lake or Walk along the largest sandiest beach on the island to the port/harbour area of Alcudia or towards the playa de Muro / Can Picafort resort. This is a car free promenade where you can either walk, cycle or skate part of or all of the 7km of sandy beach. Lots of water activities available along this stretch of the bay. Life guards on duty during the seasonal months. Water park less than a mile away. Local buses running every 15 minutes for those that would like to do some sightseeing / visiting other neighbouring resorts. Or there are taxis available and horse drawn carriages.Twice weekly market in the old town of Alcudia not to be missed. Those that like Golf the nearest club is Alcanada or Pollensa town. The apartment is ideally situated for cyclist with the resort hosting the well know Iron man event twice a year. Plenty of room for storing your bikes.