2/10 Terrible
Winnie F.
12 January 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
DO NOT STAY HERE!
Avoid this listing at all cost until you see better pictures of the rooms and bathrooms! This listing is extremely misleading and I want to save you the headache of booking this place. As soon as I walked through the front door, I felt like I just broke into someone's house as all the host's belongings and personal stuff was still at the property. Their clothes and shoes were still in the closet and personal information/documents were left on the desk. The main bedroom even had the host's scent that lingered in the air. On top of this, the listing states that there is a futon but it is placed in the middle of the room surrounded by gym equipment. In addition, the futon did not go down so it stayed in the upright position which doesn't allow a person to sleep comfortably on it as it's extremely tiny in size. Within 30 minutes of stepping foot into the house, I called Vrbo support to help us cancel the reservation and to reach out to the host regarding the uncomfortable situation and misleading listing. My family and I decided to not stay at the house and booked a hotel instead. By the way, Vrbo support did not provide a resolution to my terrible experience and seems like the host is unaware of the situation. Although the host is a lovely gentleman, he is not responsive through text or email and seems like the preferred method of contact is through phone which is not ideal especially for those who can be hard of hearing, has a disability, etc. Also, I had to pick up the keys to the property in Reno as he had to get keys made for his new listing which luckily I happened to be visiting. I wouldn't know how else I would have been able to check in if I didn't pick the keys up myself since the property doesn't have a lockbox or keycode for entry. Like I said, I have nothing against the host as he is a lovely person, but changes needs to be made to the listing or home for a more comfortable stay.
Winnie F.
Stayed 2 nights in Dec 2022
