Beachfront 4BR 3BA Condo, Large Gulf Front Balcony, Free Beach Chairs, Pier Park

Thank you for taking the time to leave a review and share your feedback. We’re glad to hear you enjoyed the spaciousness of the condo, easy check-in and check-out, stocked kitchen, beach chairs and umbrella, and wagon. We were surprised by the 1-star rating, especially since your written comments mention several positive aspects of your stay. A 1-star rating significantly impacts our overall rating, so we truly wish we had been made aware of any concerns during your stay so we could have had the opportunity to address them. This is the first time we’ve heard any concerns regarding the king mattress. I will personally be at the property in approximately two weeks and will evaluate it myself to determine whether it needs to be replaced. Regarding the deep cleaning, we schedule deep cleanings during the off-season, which is coming up soon! Renovations and deep cleans are typically preformed during this time. We appreciate your feedback and are always looking for ways to improve our guests’ experience. Thank you again for staying with us.

Thank you for your feedback. I'm sorry to hear parts of your stay did not meet your expectations. Your visit was the week before the Fourth of July, one of the busiest times of the year in Panama City Beach. During peak season, especially around check-in and check-out times, elevator wait times are longer than normal. In addition, our HOA is currently completing an elevator modernization project, so one elevator was temporarily out of service while the others remained operational. Had we known your elderly father needed assistance, our on-site security guard would have been happy to help him to and from the condo at any time. We strive to keep the kitchen well stocked. There is both a handheld and an electric can opener available, with the electric opener stored in a kitchen cabinet. The flatware is a matching set for the condo. Our Guest Guide also includes a photo of the TV remote with labeled buttons and step-by-step instructions for accessing DirecTV and the streaming apps. After your review, our cleaner inspected all of the beds and found everything to be intact and functioning properly. I truly wish you had reached out during your stay. I would have been happy to assist with any of these concerns so they could have been resolved and your vacation made more enjoyable. Thank you again for your feedback.

Thank you Ashley! Please visit with us again!

Thank you for reaching out to me and also providing feedback! You are welcome anytime, thanks again Karen.

Thank you for the 5 star review and taking such great care of our unit! Hope to see you visit again!

Thank you for sharing your feedback Jeremy. You are welcome back anytime and look forward to hosting you again in the future!

Thank you for a great feedback! We hope to see you again next time! The Pruetts

Thank you Patsy, please visit with us again!

Thank you!

I’m sorry you were disappointed, but I do want to clarify what occurred regarding the refrigerator. The issue was reported two days before the end of your seven-night stay, and we responded immediately. Within an hour, we had a large cooler and ice delivered to the unit so you could keep your food cold. You stated that you had already thrown the food away, and I offered to reimburse you for the groceries you reported losing after a technician assessed the issue. I arranged for an appliance technician to come out that same day to inspect the refrigerator and was prepared to have it replaced if necessary. The technician found that the refrigerator controls had been changed from their normal settings, with both the refrigerator and freezer outside of the recommended settings. He also noted that the refrigerator was packed very full, which can affect airflow and cooling. He did not find a mechanical failure, recommend replacing the refrigerator, or indicate that food had been spoiled. My husband also spoke with a gentleman regarding the situation, and our understanding was that everything had been clearly communicated and understood until the request for a refund became an issue. We genuinely made every effort to address the concern quickly and provide reasonable solutions. We regret that you were unhappy, but we want future guests to know that we took your concern seriously and acted promptly to resolve it.

Thank you for sharing your feedback

Thank you for sharing your feedback, it is important to us!

Thank you Stephen for sharing your feedback from your stay during Spring Break! We hope to see you again soon.

Thank you for sharing! We hope to host you again!