2/10 Terrible
Amy H.
11 March 2019
Left and went to a hotel
First of all, do not let the name of this apartment unit confuse you. It is not a cottage, it is an apartment with adjoining rooms and paper thin walls. Hot tub was not usable. We told Bernadette on day one that it smelled bad and her assistant via text message the following day. They did call to have a service man to come out to clean it on day three. Once you can use the hot tub expect the upstairs residents to watch you out their window the whole time. Also, my husband had to fix the toilet because it took 5 minutes and multiple attempts to flush. Do not play an acoustic guitar in the living room after 9:00 pm or Byrnadette will call you with noise complaints, threaten to call the police, threaten eviction, and threaten to keep your $1000 deposit. Byrnadette will also verbally abuse you calling you names, calling you a pot smoker, and that you are hallucinating. This is all not true. She also said that there were 5 guests at the apartment when there were only 2. So we got charged an additional $125 for extra guests before we even arrived. There were only two people in a unit advertised of sleeping 8 people. Read the lease agreement carefully. Byrnadette will also take your deposit if your kids make too much noise playing. I wrote a 25 page formal complaint letter to Home Away about the harassing management with documentation about the verbal abuse and name calling. My husband left the apartment and got a hotel and loved the rest of his vacation.
Amy H.
Stayed 5 nights in Feb 2019
