2 Bedrooms + Convertible bed(s), 1 Bath, (Sleeps 6)
Byrnadette Di Santo
- english, Also can understand French & Italian
No refunds for cancellations made after payment is made
Left and went to a hotel
First of all, do not let the name of this apartment unit confuse you. It is not a cottage, it is an apartment with adjoining rooms and paper thin walls. Hot tub was not usable. We told Bernadette on day one that it smelled bad and her assistant via text message the following day. They did call to have a service man to come out to clean it on day three. Once you can use the hot tub expect the upstairs residents to watch you out their window the whole time. Also, my husband had to fix the toilet because it took 5 minutes and multiple attempts to flush. Do not play an acoustic guitar in the living room after 9:00 pm or Byrnadette will call you with noise complaints, threaten to call the police, threaten eviction, and threaten to keep your $1000 deposit. Byrnadette will also verbally abuse you calling you names, calling you a pot smoker, and that you are hallucinating. This is all not true. She also said that there were 5 guests at the apartment when there were only 2. So we got charged an additional $125 for extra guests before we even arrived. There were only two people in a unit advertised of sleeping 8 people. Read the lease agreement carefully. Byrnadette will also take your deposit if your kids make too much noise playing. I wrote a 25 page formal complaint letter to Home Away about the harassing management with documentation about the verbal abuse and name calling. My husband left the apartment and got a hotel and loved the rest of his vacation.
Before responding to this review, I would like to share a thread of text messages sent to my assistant by Amy’s supposed husband, Todd after I brought up some noise complaints from fellow neighbors. I’m hoping that this message will allow others to witness the strange and bizarre behavior of Amy’s husband.
I have copied and pasted his texts and my assistant’s responses so that anyone reading this can determine why I received a 1 star review from Amy, who states that she never stayed at this property but yet reviewed it when she never saw it or witnessed her husband and his party band friend’s strange, erratic behavior. Mind you,Todd could not figure out that he was sometimes texting me and sometimes texting my assistant, which was extremely alarming because my assistant contacted him to check him in. Our numbers are clearly listed and completely different.Part of the reason we were confused and concerned by his manic behavior.
(Todd) If I catch u in my bathroom again I'll call the cops !
assistant: Nobody is in your bathroom?
It's entirely private
Todd Yes that's when I heard my text upstairs . I'm pretty sure that's where u are
Assistant No I'm not upstairs
I live in the valley It's 40 minutes away from you
Todd: If I catch u in my bathroom again I'll call the cops !
Todd U must be the owner I assume .?
Assistant No you'd be wrong to assume that because I've told you like nine times I'm not
And I told you there is nobody accessing your unit but YOU
todd: Yes unless the cam . I put in bathroom is not real !!
todd: Someone was in my bathroom !!
todd: I'm getting a hotel room and when I'm done believe me you will pay !!
After my assistant received this text I then received an email from amy complaining about jacuzzi and toilet and suggesting that somebody else other than the guests were using their bathroom because they found a long hair in the shower 4 days after check in. They complained of a long hair in the shower days after checking in, and complained that the toilet never worked when Todd only contacted my assistant two days into their stay about the toilet, then thirty mins later said they fixed it. Its as if she implied nobody used the toilet or shower for three days of their stay, and that it means that somebody other than them accessed their bathroom. I wish I could say more about who and what kind of people stayed at my listing, but all Im left with is manic threats from Todd/a review from Amy, who said she never stayed. I'm baffled!?
Cute, Comfortable and Convenient!
We really loved our stay at the Breeze cottage. The location couldn’t have been better. We walked everywhere (or used the electric scooters that were everywhere). This was our first time to Venice and we really enjoyed it and will be back! We would stay here again in a heartbeat. The decor is cute and distressed (intentionally). The beds were very comfy. The only reason I didn’t give it 5 stars is that it is a little run down in some aspects. This didn’t bother us much, but I can see where other guests are coming from in that regard and wouldn’t call it “5 stars.” But we would go back. And it’s a solid 4 stars. Examples of what was a bit run down: no clocks set to correct time, hot tub had some sand/dirt in it, trash cabinet didn’t close or open well, some of the pans and towels could use an upgrade. But, again, we still really enjoyed our stay and our Venice Beach experience :)
The back yard was a little hard for our 2 year old because it is very uneven. The neighbor left the outside light on all night so it was shining into the sofa sleeper all night.
the location was good and the cottage is cute. We very much enjoyed our time in Venice.
Exactly as described
Wonderful retreat in the heart of Venice.
Well decorated, but it is an apartment and not a stand-alone cottage in a very funky area of town
We arrived with no one to great us, despite the pre-arranged day and time of arrival with the owner 2 weeks prior. I sent several sms to the owner a few hours prior to our arrival, as a reminder, but she was travelling abroad and her mailbox was full :-( Luckily, we met a neighbour who happened to be renting the apartment upstairs and put us in touch with the owners assistant Kaylee who was sweet and very helpful. She gave us the code to the lock-box with the keys, but we entered the apartment to find that the cleaning crew had not come. Kaylee apologised and came over herself to clean the place and give us new (out of the box) bed sheets and towels while we went to dinner. She was still there cleaning at 10pm when we got home and needed to put our kids to bed. If it were not for Kaylee, it would have been a total disaster. We later discovered that the owner had come down with the Novo Virus in Europe. All in all, our stay was fine, but the owner should be more forthcoming with the arrangements. The Breeze "Cottage" is part of an Apartment Complex that consists of an upstairs apartment (where we heard the footsteps of the family above!)and an adjacent single apartment that one can rent along with the 2-bedroom offer of the Breeze Cottage. Since we had not rented the single, it was rented to another couple. So not only was there noise and light from upstairs, there was also nice from behind the ocked door in the hallway next to our bedroom (they had a separate entrance from the back alley).
Venice Beach is a one-of-a-kind place where millionaires homes sit between run-down beach shacks on "Walk-Streets", where cars are not aloud. It sounds charming, but the overall look and feel of the area is rundown and trashy and our walk-street was frequented by a mentally ill man with a skin disease who frightened my kids. Needless tos ay, I did not find the lodging suitable for our family with young children, but I should have been better informed about the area. Within 10 blocks in either direction the area improves greatly.
What's great about the property is its proximity to many good restaurants. The beach itself (reachable in 5 min. by walking through the bustle of the Venice Boardwalk and a parking lot,) has beautiful white sand. The water is clean and warm and the lifeguards are very friendly. If you are ok with some funkiness and questionable locks on the door, the decor of the apartment and yard (as seen in the photos) is really cute
Worst Experience Ever!!!!!!!!!!!
First and foremost, the cottage is NOT as big as it looks on the picture. The third bedroom is locked and used as a separate rental.
-The kitchen has ants
-The bath/shower runs at the same time, making it impossible to bath
-The air conditioner was broken
-The entrance/patio door is broken, it does not close properly, which made me not sleep sound at night
-The washer/dryer works when it feels like it
-The living room set is dirty
-The towels are white/dirty, they need to changed out
-The restroom is not clean, hair is all over the floor
-The rugs on the floor in all rooms are dirty, I had to pull them up and put them in the closet because I did not feel comfortable walking on them
Therefore, I called the property manager the next morning to report the issues in the cottage, she stated to me that the last renters did not have a problem and she did not understand why I had one. Mind you, I was there for 4 days. When day 2 arrived I called again to see if they were going to fix any of the issues and she stated that there were no issues, where do I think I am in a 5 star resort? I stated well are you going to give me a discount she stated NO, I must have came there looking for a discount. It was so much more she stated to me all I could say was WOW so Unprofessional, I am speechless. The only reason I'm giving one star is because of the location!!!!! Ms. Byrnadette di Santo is sooooo..............rude and nasty I hated I had to give her 1 cent!
Worst Experience Ever
i have been renting vacation properties since 2008 and have never never had a guest as insane as desarae. desarae reminds me of donald trump. i think she must be related for her tantrums, paranoia and bullying is similar. there is nothing one can do to please an unhappy person who hates life and everyone and everything.
before desarae ever arrived at the property she called and emailed non stop complaining about everything from having to leave a vm message to not returning her emails within minutes.???
prior to arriving at the property she was paranoid and already in a panic.??
i think it must have been her very first time renting a house instead of a 5 star hotel and she was expecting 24 hour personal concierge service.???
the 4 days that desarae stayed at the breeze the weather was very cool and breezy in venice beach. the temperature was around 70 f. she called ranting that the house was too hot and that the air conditioning was broken???.. i immediately called and a/c company and they said that it would be day before they could send someone to check it.. the a/c people came and checked the a/c
they said it was working perfectly but would change the filters to get maximum coolness. they were baffled that there was any complaint since the a/c was working and the weather did not warrant use of a/c at all.????
then she called complaining that the door wouldn't close.
my assistant rushed over and slid it closed wondering why she was unable to slide a sliding glass door closed???
a few hours later she called saying the tv was broken.. my assistant went over and turned on the tv ( nothing was wrong with the tv) she seemed incapable of turing on a remote by herself.???
finally she called saying that she was taking a bath and the shower wouldn't turn off.??
my assistant went over again and found that she wanted to sit in the bath and run the bath water while sitting in the bath.. my assistant said let me fill your bath and then you may take a bath and she said she had to have water running while sitting in the bath but since she had the bath water on the shower was splashing her..??? my assistant explained to her if she just ran a bath like a regular person and filled the bath there would be no splashing .
she had another tantrum and said she was going to write a bad review and that everything was wrong.
my assistant then called me really upset for she had gone out of her way to please desarae and found that nothing was good enough..?????