2/10 Terrible
Rickey
9 April 2023
Disliked: Cleanliness, amenities, communication
So the unit is very out of date with all of the furniture and appliances. Felt springs on bed as well as couches. Stove turned off and on in the middle of cooking. Worst part is none of the outdoor amenities were open and I called before I booked it to verify and was told yes all amenities are open. This was a lie and was told at check in they had just found out that pool and lazy river was closed and didn't know how long it would be. This also was a lie because it had been closed since January by the city and nothing had been done. The place was not cleaned and my wife had to go to the store and clean everything and wash all the bedding. We were there for 7 days, and only refunded some of the cleaning fee, and only a little over $250 for the stay which was over $2400! We also had to have plumbers and cleaning people come out to unclog every toilet, shower, sink, shower head. They had to have someone else come out to unclog it because it was so bad and been so long they needed a machine. The cleaning people said they normally clean the unit but was not called to clean this unit before we arrived. Besides being close to the beach and shopping and food, WORST PLACE EVER!!!!
Rickey
Stayed 7 nights in Apr 2023
