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4/10 Poor
Hilary C.
30 April 2024
Great location, clean-ish
Let's start with the positives. The location was fantastic! The kids loved swimming in the fun pool, lazy river and water slide. The rental itself was roomy and had a lot of beds, which is great for a large group.
Unfortunately, we were sent the wrong address by the admin. We tried contacting them but received no response. Since we didn't arrive until after dark we were driving all around trying to find the right place. We had been given the correct street number but the wrong street name. It was confusing and stressful. We thought maybe it was because it was after hours that we didn't receive any help. However, they never contacted us the next day to make sure we had found it.
When we entered the unit it smelled dingy, not clean. Although the surfaces (floors, countertops, etc) were pretty clean. The carpet was nicely vacuumed but could use a shampooing. The linens were dirty. In the master suite both towels had brown smudges on them. The dishes in the cupboard were not clean. Several cups had what seemed to be a red sauce on them. Large mixing bowls had fingerprints and smudges. Curtains had food on them. Couch pillows (if you can call it a couch... it's more of a day bed than anything) were stained and gross. Honestly it was and overall uncomfortable because things just didn't feel clean.
We won't be using Red Sands again, as they were not helpful and we will not stay in this unit again. But we did like the location and will be back using a different rental service.
