2/10 Terrible
ANGELA O.
17 April 2024
Disliked: Check-in, communication, listing accuracy
Bait and Switch
When planning the dream vacation for my family I found a beautiful bedroom apartment in Paris. I was so excited to surprise my family. I prepaid (required). A few weeks before our trip, the picture of my rental changed online. When I inquired, my question was deleted.
When we arrived ( after paying a very steep security deposit) we found a one bedroom apartment had been built INTO THE LIVING ROOM!
I couldn't complain because they had my deposit. I have pictures but i don't see any way to show on this app.
We only got ONE SET of keys for 3 locks. The main door deadbolt could only be locked with a key on BOTH SIDES. My son got DEAD BOLTED IN to our apartment by the people in the living room apartment!
We were VERY DISAPPOINTED in our stay.
My husband said they should have at least given us the nightly rent of the living room apartment since it was the space we rented but knew we couldn't.
Funny, a mouse ran across the apartment from the front bedroom to the kitchen right before we left.
OPEN FLATS should be ashamed of what they did to us.
ANGELA O.
Stayed 5 nights in Apr 2024