As a 76 year-old woman I needed a pet-friendly place to stay while my cat recovered from his operation. He was in a big cage and loved the fire.There was a cold spell 7degrees and it took a bit to warm the place at night, I kept the fire going so was up and down. Texted the manager as the fire door sometimes didn't open. He didn't reply so I figured maybe it locked until the fire was cooler! That meant the cold prevailed. My heater in my home, the same, never did that.The water ran out, apparently because of the cold. That was stressful, then it came back on five hours later. Then big, black flies, many, appeared, late afternoon, and at night. Most unpleasant. No help was offered other than an apology. I took photos.I suggest people spray around the ornaments on the windows where the flies hid.I spent most of one day catching flies, spraying and cleaning. The bath looked brown until I cleaned it. It all needed a good clean. I hope it was nice for the next person. It's a cute place...