Views, Location + Spa

A pleasure to accommodate you, thank you so much for leaving property in immaculate condition. Would love to accommodate you again.

Our pleasure to accommodate you, hopefully at another time convenient, we can do so again. Thank you.

Thank you Gord for your feedback, always appreciated! I would like to point out, spa was emptied, cleaned and refilled day prior to your arrival, so a very MINIMAL amount of black sand would have sat in the bottom (the black sand is very coarse and sits around jets, an ongoing issue when guests do not shower prior to use). I can assure you though, the water clarity of spa was sparkling clean.

Hi Nick, thanks so much for your feedback, always appreciated. It is clearly stated in description having to walk through one of the bedrooms to access another, maybe you missed this? I do hope the added help with regards to process of your booking, phone calls and texts helped to ensure you all had a lovely stay, nonetheless.

Thanks Pauline for your comments. We have not so long ago added further to concrete drive, hence you have 2 areas to park, at your choice. The caddy food bin is a Raglan innovation to encourage recycling and certainly works, however guests may need to dispose of regularly into outside caddy bin to alleviate this issue. Our oven and hobs are cleaned prior to all arrivals, so sorry you found it needed further cleaning.

Thank you for your feedback, however I certainly feel a reply is deserved. Price quoted for 2, then additional per person thereafter (this is standard practice with many portal websites). Never at any stage did you mention your son and partner would only stay 3 nights, your initial booking was based on 4 adults, over your 7 night stay (quotation broken down for you on several occasions in early Dec), well in advance of your arrival date, which would have given you plenty of time to cancel, if you were not happy. I am sorry owner and architect arrived on site, I was not aware of this and apologise for requesting your permission to have spa part delivered to property (which never arrived).

Again my apologies! You are absolutely correct, very unprofessional on my behalf and no excuses to share with you. This is the one occasion over 10 years in the industry where this has happened, unfortunately we all make mistakes at some point in our lives. Huge lesson learnt! We certainly pride ourselves in this industry, as our positive feedback reflects over time. Take care.