Welcome to Shangri-La Resort: Home w/ Pool!

From the owner: "Hi Ruth, thank you for your kind review. We’re delighted to hear you enjoyed the pool. Your thoughtful compliments about the cleanliness and accommodations truly mean a lot to us. It’s wonderful to know you’re considering a return visit in the future."

We’re glad to hear everything else about your stay was great. We’re sorry the pool heater was not working during your visit. A contractor was sent out right away, and the issue has since been repaired. We’ve also arranged a full refund for the pool heating fee. We appreciate your patience and hope to have the opportunity to host you again for an even better experience.

Thank you for your feedback. We’re sorry to hear your stay did not meet expectations. The home is professionally cleaned between each guest, and we’ll be following up with our team to ensure all areas, including the washing machine and kitchen, meet our standards. We’ll also confirm that all listed appliances, including the blender, are available and in place. The home receives regular pest control service, and we’ll have it re-inspected as a precaution. The pool heating system is preset, and adjustments were made during your stay to improve comfort. We’ll also review the previously repaired cabinet area to ensure everything is in good condition. We appreciate your feedback and will use it to continue improving the guest experience.

Hi Wayne, thank you so much for your kind review and for returning to our home. We’re delighted to hear that the accommodations were comfortable and that you enjoyed the amenities. It’s always a pleasure to host guests who truly appreciate the space, and your feedback reassures us that our efforts to provide a welcoming and enjoyable environment are meaningful. We sincerely appreciate you choosing to stay with us again, and it’s wonderful to know that you would consider returning in the future. Your recommendation means a great deal to us, and we look forward to welcoming you back whenever your travels bring you this way.