Downtown Luxury High-Rise | City Views & King Bed

We take claims like this very seriously, but this statement is not accurate. This reservation was not canceled 30 minutes before check-in, and a refund was processed in accordance with the booking platform’s policies. Refund timelines are handled by the platform and the guest’s bank, which can sometimes take additional time to appear. We are always transparent with our guests and maintain clear communication throughout every booking. If there were any concerns, we would have been happy to address them directly. We kindly ask that reviews reflect accurate information.

Thank you for your feedback we appreciate you taking the time to share your experience. We’re sorry to hear the temperature in the unit wasn’t comfortable during your stay. The thermostat is fully functional, but sometimes it can take a bit of time to adjust depending on the setting. We would have been more than happy to assist had we been notified during your stay. Regarding the bedroom TV, we apologize for the inconvenience this is something we’ll double check to ensure everything is working properly for future guests. As for check-in and parking, we understand it can feel inconvenient at first. The process is designed this way due to building regulations, and we do provide instructions in advance to help make it as smooth as possible. We appreciate your feedback and will use it to continue improving the guest experience.