Upscale Basement Suite - Private Entry Sleeps 4.

Thanks so much for being the perfect guests. We look forward to seeing you again.

Thank you for staying with us and sharing your feedback. We take guest safety and comfort seriously and would like to clarify a few points for future guests. Our suite has passed the City of Calgary's applicable fire safety inspection, including the emergency egress window mechanism. It has an interconnected fire alarm system, an annually inspected commercial-grade fire extinguisher and a prominently displayed evacuation plan. We will also recheck the window following your concern. The suite has its own heating system. The thermostat is secured to prevent accidental changes, but we adjust it on request. We had raised the temperature earlier that day at your request and you expressed your satisfaction. When you messaged after 11:00 p.m. about the window, we understood it as a concern about the room being too warm. Given the snowy, rainy weather, we did not recommend opening it for cooling. We appreciate that your concern may also have involved emergency access. Our listing and pre-arrival instructions describe the walk-up access, queen bed and second-bedroom sofa bed. The Beautyrest Platinum medium-firm mattress has been well received by all our guests, though we appreciate that comfort is personal. We were happy to accommodate a 12:30 p.m. late checkout and the four guests who arrived on a reservation for one. We appreciate the feedback and wish you well in your future travels.