4/10 Poor
Gery W.
16 February 2025
Liked: Cleanliness
Disliked: Check-in
Elevator entrances unsafe
When first going to our room, my wife tripped going into the elevator, hitting her forehead and nose on the railing (blood all over!). We immediately went to the Emergency Room, and the MRI was negative for any brain cavity bleeding (which can be fatal), but she still had a broken nose (and had black and blue face for over two weeks). We still need to see an ENT surgeon back in the US about her broken nose yet. I emailed the management, they said they didn't think there was any problem with the elevator entrance and there were no reported complaints. They didn't want to cover emergency room bill. I found out from architects that the threshold entrance into the elevator was more than 2 times the maximum allowed by the International Building Code. Over the first 2 days, I saw 4 people stumble getting into that elevator, and a guard said he caught a young girl from falling there too. There were 4 other elevators with threshold entrance rise levels above the building code. The security guard was very helpful.When we got back from the Emergency Room, we were very hungry (having traveled since 3am that day). We got to the restaurant a few minutes prior to closing. The restaurant hostess tried several times, but the kitchen said they started shutting down and would not make anything for us. We could not get a taxi to go anywhere, again the restaurant hostess was very nice, but no taxis available. We went to our room to eat leftover airplane crackers and snacks.
Gery W.
Stayed 14 nights in Feb 2025
