2/10 Terrible
Ashley M.
21 July 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
Just don’t. Spare yourself and your family.
Let’s start by saying I had to erase my review because I ran out of characters the first time due to the amount of disappointment and problems we ran into. 🙃 first, they tried to cancel our reservation with no refund and saying it was our fault. Three beds are broke or not safe for use. They only “fixed” one of them, & on day 2. The beds weren’t even made even though we were eligible for “early checkin”. Finally found the blankets on night 2. Even after trying to ask for assistance. Nobody would ever answer the office phones. Some fridge shelves are cracked. The walls are disgusting. The floors were sticky. Cigarette butts everywhere. Cracked window. Couldnt use the master room balcony access because the rod was falling off. They tied the curtains together instead of fixing it to cover it up. We never did find the pool. I asked a person at the beach and they even said good luck they couldn’t find it either. Good luck finding a spot on the beach they advertise. Sure it’s close, but it’s for the other resorts and the public area is super small. The beach stuff in their closet? Highly don’t suggest. All moldy or broken and smells like cat pee in the closet it’s stored in. And the trash bins? never found em. We ended up having to leave the trash bags at the door which we’ll probably be charged for. Figures. If you want to watch cable, good luck! For as much as it was, you’d think it would be a LOT nicer than this. Went to Maui for less than this property for longer. Don’t do it!
Ashley M.
Stayed 3 nights in Jul 2023
