6/10 Okay
Beth P.
12 March 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Nice house but TOO WARM TO SLEEP, lack of response from manager to concerns, lack of towels, no ice
House is very nice, decor is beautiful, BUT to be in the Florida heat and not be able to turn the A/C down below 71 (which didn’t feel like 71, more like 75) was uncomfortable. We had to go out and buy fans to help us sleep. So $50 in fans left at the house…messaged property manager and no response for 3days. His response was you can turn it below 71 but we recommend no lower than 70 so the unit doesn’t freeze. I understand that but this modern digital thermostat would not allow us to go lower than 71, which was my reply, and I received no response back. Also, a female from our group was at the house alone one day with her son because he wasn’t feeling well and 3 men just entered the house WITHOUT KNOCKING to fix the refrigerator. She was scared at first! We hadn’t complained about the fridge and had no advance notice these men were coming. They were there for 3hrs and said there was a Freon leak (didn’t speak much English). We thought maybe they were trying to fix the ice maker bc it didn’t work, but after they left, it still didn’t work. Messaged manager about no prior notice of these men coming and no response from him…unacceptable. We could have been at the parks all day and never would have known these men were in the house, with our valuables not locked up. Another negative is the lack of pool/bath towels, NO washcloths, only hand towels. C’mon, go to Walmart and spend $40 on some decent and adequate amount of towels for a house that sleeps 10 people!
Beth P.
Stayed 7 nights in Mar 2023
