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2/10 Terrible
Kayla M.
12 January 2023
Unfortunately not pleased at all
Our home was a complete mess when we arrived. Rat/mouse feces all over the dishes in the cabinet, broken toilet seats and tub drains, damaged tables , every wall was filthy with black handprints and dirt marks, multiple blown lightbulbs over both sets of stairs, giant stains all over the bedroom rug, kitchen cabinets not even wiped down from the last renters. I reported condition IMMEDIATELY firstly so that I wasn’t held responsible for damages and 2nd because no one spends the amount of money spent ( over $2500 for 5 nights) and expects such low quality. It took days to hear from my local property manager, who apologized sent someone with light bulbs and that was it. I haven’t heard a single word from anyone since. I was told a refund of my fees charged would be refunded, that also hasn’t happened nor been confirmed by anyone. It is now 5 days later and we are checking out to return home. This is my first time using Vacasa for a house rental and I can’t say we will be using them again with the way this was handled. I will be posting updates on other sites and social media platforms. Best of luck to the next renters. The house was in a great location and if not for condition of house this would’ve been a 5 star rating but to me this type of standard of cleanliness and condition is that of a roadside $50 a night hotel, not a $500 a night , professional company house rental.
