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2/10 Terrible
Kristie G.
15 May 2024
Horrible Customer Service
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The pool was ice cold upon arrival. Cabin was dirty and not cleaned, things laying in floors. Hot tub wasnt filled and would not go past 98 degrees due to being locked down. Door going outside screws was hanging out and wouldnt open. Trash all over basketball court and ping pong area. Bugs all over the place and in windowsills.Broken cups. Air hockey table missing the puck, so couldnt even play it. Bottom bathroom had a chunk of tile busted and would almost cut you evertime getting out of tub. Air hockey table had a hole punched through it on top. Wasnt supplied with nothing like indicated in ad. Called upon arrival and was told would send someone out. That never happened till our second day upon calling back. Said they had no record of our previous call and acted as if they cared less. Didnt accomodate us or offer anything for our problems. We were supposed to be given a door code by 3pm to check in, never received it till we called and couldnt get in till 4pm.